Q: What is the warranty of your LED products?

An important factor to consider is the warranty of an LED screen. Besides the warranty, here at HexShine, when you purchase a new LED video wall from us, we manufacture and supply extra parts so that you are able to maintain and repair your screen for 7-10 more years. A warranty is only as good as your ability to repair/replace parts, so thats why we manufacture extra to ensure you’re covered for many years to come.

Q: If there is a broken lamp or other problem,how to repair it?

3%-10% spare parts are prepared with every order (every batch), which can be replaced and repaired at any time. You can send it back to our technicians for maintenance, or we can guide you online for maintenance.

Q: How do I maintain my LED screen (or get it fixed)?

Please contact HexShine directly , then we will provide sevice for maintenance or repairs completed.

Q: How do I know what LED panel is best for me?

Deciding on what LED display solution is best for you depends on several factors. You need to first ask yourself — will this be installed indoors or outdoors? This, right off the bat, will narrow down your options. From there, you need to figure out how large your LED video wall or signage will be, what kind of resolution, whether it will need to be mobile or permanent, and how it should be mounted. Once you’ve answered those questions, you’ll be able to figure out what LED panel is best. Keep in mind, we know that one size does not fit all — which is why we offer custom solutions as well.

Q: How high of resolution do I need?

When it comes to the resolution of your LED display, it’s important to consider a few factors: the size, the viewing distance, and content. Without noticing, you can easily exceed 4k or 8k resolution, which is unrealistic in delivering (and finding) content in that level of quality to begin with. You don’t want to exceed a certain resolution, because you won’t have the content or servers to drive it. Therefore, if your LED signage or digital display is viewed closer up, you’ll want a lower pixel pitch to output a higher resolution. However, if your LED display is very large scale and not viewed up close, you can get away with a much higher pixel pitch and lower resolution and still have a great looking display.

Q: What is a pixel pitch?

As it pertains to LED technology, a pixel is each individual LED. Each pixel has a number associated with the specific distance between each LED in millimeters — this is referred to as the pixel pitch. The lower the pixel pitch number is, the closer the LEDs are on the screen, creating higher pixel density and better screen resolution. The higher the pixel pitch, the further away the LEDs are, and therefore the lower the resolution.What pixel pitch you use for an LED display is determined based on location, indoor/outdoor, and viewing distance.

Question 1

How long is your lead time?

Accepted Answer

The lead time of the orders depends on your screen size, For example, 10-15days for <50sqm ; 15-25 days for <100sqm.
3-5 working days when we have stock available , And we will report all the processes to you.

Question 2

What is the warranty of your LED products?

Accepted Answer

An important factor to consider is the warranty of an LED screen.

Besides the warranty, here at HexShine, when you purchase a new LED video wall from us, we manufacture and supply extra parts so that you are able to maintain and repair your screen for 7-10 more years. A warranty is only as good as your ability to repair/replace parts, so thats why we manufacture extra to ensure you’re covered for many years to come.

Question 3

If there is a broken lamp or other problem,how to repair it?

Accepted Answer

3%-10% spare parts are prepared with every order (every batch), which can be replaced and repaired at any time. You can send it back to our technicians for maintenance, or we can guide you online for maintenance.

Question 4

How do I maintain my LED screen (or get it fixed)?

Accepted Answer

Please contact HexShine directly , then we will provide sevice for maintenance or repairs completed.

Question 5

How do I know what LED panel is best for me?

Accepted Answer

Deciding on what LED display solution is best for you depends on several factors. You need to first ask yourself — will this be installed indoors or outdoors? This, right off the bat, will narrow down your options.

From there, you need to figure out how large your LED video wall or signage will be, what kind of resolution, whether it will need to be mobile or permanent, and how it should be mounted.

Once you’ve answered those questions, you’ll be able to figure out what LED panel is best. Keep in mind, we know that one size does not fit all — which is why we offer custom solutions as well.

Question 6

How high of resolution do I need?

Accepted Answer

When it comes to the resolution of your LED display, it’s important to consider a few factors: the size, the viewing distance, and content.

Without noticing, you can easily exceed 4k or 8k resolution, which is unrealistic in delivering (and finding) content in that level of quality to begin with. You don’t want to exceed a certain resolution, because you won’t have the content or servers to drive it.

Therefore, if your LED signage or digital display is viewed closer up, you’ll want a lower pixel pitch to output a higher resolution. However, if your LED display is very large scale and not viewed up close, you can get away with a much higher pixel pitch and lower resolution and still have a great looking display.

Question 7

What is a pixel pitch?

Accepted Answer

As it pertains to LED technology, a pixel is each individual LED. Each pixel has a number associated with the specific distance between each LED in millimeters — this is referred to as the pixel pitch. The lower the pixel pitch number is, the closer the LEDs are on the screen, creating higher pixel density and better screen resolution. The higher the pixel pitch, the further away the LEDs are, and therefore the lower the resolution.What pixel pitch you use for an LED display is determined based on location, indoor/outdoor, and viewing distance.

Q How long is your lead time?

Q What is the warranty of your LED products?

Q If there is a broken lamp or other problem,how to repair it?

Q How do I maintain my LED screen (or get it fixed)?

Q How do I know what LED panel is best for me?

Q How high of resolution do I need?

Q What is a pixel pitch?

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